Terms and Conditions

For Holistic Sessions with  Audra Pratt

These Terms & Conditions apply to all Emotional Freedom Technique (EFT) sessions and other modalities/programmes and training  delivered by Audra Pratt based in Sheffield offering services both in person and online.

By booking a session, programme or training, you agree to the following terms.

1. Booking & Payment

All sessions must be paid for in advance via bank transfer. Payment confirms your booking.

If you’re purchasing a block of sessions the weeks will run concurrently and must be used within 3 months unless agreed otherwise.

2. Cancellations & Refunds

I ask for a minimum of 2 working days’ notice if you need to cancel or reschedule a session. 

Notice can be given by:

Email:audrapratt19@gmail.com or direct message on Instagram:  https://www.instagram.com/wisewoowoowoman

Sessions cancelled with less than 2 working days’ notice may be charged in full. Refunds are not offered except in exceptional circumstances and at my discretion.

3. Late Arrivals & No-Shows

If you arrive late to your session, it will still end at the scheduled time so that I can honour other bookings. If you do not attend your session and do not get in touch, this will be considered a no-show and will be charged in full.

4. Confidentiality

Everything you share with me is treated with full confidentiality.

The only exceptions are:

If I believe you or someone else is at risk of harm

If I am legally required to disclose something

5. Medical Disclaimer

EFT, Reiki and any other modality used are self-help techniques that supports emotional processing and nervous system regulation. They are not a substitute for medical, psychiatric, or psychological care.

If you have a diagnosed health condition or are under medical supervision, please speak to your GP or healthcare provider before starting sessions.

6. Your Responsibility

By attending sessions, you agree to:

Take part willingly

Be honest and open to the process

Take full responsibility for your emotional and physical wellbeing during and after sessions

Please let me know before we begin if you are pregnant, taking medication, or have a medical condition that might affect your participation.

7. Online Sessions

Online sessions are held via Doxy.me. You’ll receive a private link in advance — just click to join.

For the best experience, please:

Ensure a stable internet connection

Be seated comfortably in a quiet, private space

Make sure your camera is positioned so I can see you from the top of your head to your waist

Stay well hydrated and have water nearby

If technical difficulties arise, I will make every effort to reschedule where reasonable.

8. Intellectual Property

Any resources, handouts, or recordings shared with you during our work together are for your personal use only. They must not be copied, shared, or distributed without written permission.

9. Governing Law

These terms are governed by the laws of England and Wales.

If you have any questions about these Terms & Conditions, feel free to get in touch before booking. I'm happy to clarify anything so you feel confident and supported.